A Gorgias alternative that
sells, not just supports
A helpdesk resolves tickets. Sauzy turns Instagram DMs into sales — answering product and stock questions from your live Shopify catalog, and handing off to you only when it should.
A revenue tool, not a support cost centre
| Sauzy | Helpdesk Platforms (e.g. Gorgias) | |
|---|---|---|
| The job it does | Turns Instagram DMs into sales — answering product and stock questions to close. | Resolves support tickets efficiently across channels after they arrive. |
| What it optimises | Revenue: catching and converting buying intent before it goes cold. | Support cost: faster resolution, macros, and agent productivity. |
| What answers come from | Your live Shopify catalog — product, variant, and stock data, read directly. | Macros, help-centre articles, and agent replies you set up. |
| “Got it in medium?” | Checked against real inventory, per variant, and turned into a cart link. | Handled as a ticket for an agent, or a macro, rather than a live stock check. |
| Checkout | A cart link to your own Shopify store, sent straight into the DM. | Not the tool's focus — support platforms resolve issues, not close carts. |
| When it can't answer | Hands the conversation to you automatically, with full history loaded. | Assigns or escalates the ticket to the right agent or queue. |
“Helpdesk platforms” describes the category of support ticketing/macro tools generally, of which Gorgias is a well-known example — not a claim about any specific plan or feature Gorgias currently offers. The two can be complementary.
Support vs. selling, answered
Is Sauzy a Gorgias alternative or a different kind of tool?
They do different jobs. A helpdesk like Gorgias is built to resolve support tickets efficiently. Sauzy is built to turn Instagram DMs into sales — answering product and stock questions from your live Shopify catalog and sending a cart link when someone's ready to buy.
Does it handle support questions too?
It answers the product, availability, and order questions that make up most pre-sale DMs, and hands anything that needs a human — a complaint, a refund, an edge case — straight to you with the full history loaded.
Can it replace my helpdesk?
It depends on your volume of true support tickets. Many Instagram-first sellers find most DMs are pre-sale questions, not support — which is exactly what Sauzy automates. For heavy post-purchase support across many channels, a dedicated helpdesk may still have a role alongside it.
How is it grounded in my store?
Sauzy reads your live Shopify catalog directly, so answers reflect your real products, variants, and current stock — not macros or articles you have to keep updating.
Where does checkout happen?
On your own Shopify store. Sauzy sends a cart link — your existing discounts, shipping rules, and taxes apply exactly as they do for any other order.
How is pricing structured?
Sauzy is priced on AI-handled conversation volume, with the Shopify integration included on every plan. See the pricing page for current plans.
Turn your DMs into revenue, not a queue
Connect your Shopify store and go live in minutes — no credit card required.