Never wrong —
because it knows when to stop
Anything outside the AI's confidence hands the conversation to you instantly, with the full history already loaded. No guessing, no dropped customer.
A safety valve, not a dead end
The AI hits the edge of what it should answer
A complaint, an unusual request, a price it can't verify against your live catalogue — anything outside its confidence, not just questions it doesn't understand.
The conversation lands in your Inbox
With the full message history already loaded — you're not starting cold, and you're emailed once so you don't have to watch the dashboard.
You take it from there — or hand it back
Reply manually any time and the AI steps back for that conversation. Move it back to AI-handled from the dashboard whenever you're ready.
Handoff, answered
What actually triggers a handoff?
Anything outside the AI's confidence — a complaint, an unusual request, or a price/detail it can't verify against your live Shopify catalogue. It's built to hand off rather than guess.
Do I get notified, or do I have to keep checking the dashboard?
You get emailed the first time a conversation is handed to you, with a link straight into that conversation. You're not emailed again for every message after that — just the handoff itself.
What if I jump into a conversation the AI is still handling?
The moment you reply manually from Instagram, the AI steps back for that conversation. It won't talk over you or send a conflicting reply.
Can I hand a conversation back to the AI?
Yes — from the dashboard you can move a conversation back to AI-handled at any time, for example if it turns out to be a collaborator or a false alarm rather than a real handoff.
Does a handoff mean the AI failed?
No — it means it recognised the limit of what it should answer on its own. That's the design: escalate what it isn't confident about rather than answer confidently and be wrong.
Automate the answers, not the risk
Connect your Shopify store and go live in minutes — no credit card required.